PLEASE NOTE: NONE OF THE HOLIDAY RENTAL PROPERTIES OFFERED BY DISCOVER STRADBROKE ALLOW SCHOOL OR UNIVERSITY STUDENTS TO OCCUPY PROPERTIES WITHOUT AT LEAST TWO SUITABLE PARENTS/ADULTS (AGED 30 YEARS OR ABOVE) STAYING FOR THE ENTIRE TIME OF RENTAL.
NONE OF THE PROPERTIES LISTED BY DISCOVER STRADBROKE HAVE THE FACILITIES OR SECURITY SERVICES SUFFICENT TO PROVIDE A SAFE ENVIRONMENT FOR SCHOOL OR UNIVERSITY STUDENTS WHO ARE NOT SUPERVISED BY ADULTS.
AS THE BOOKER OF THE PROPERTY, YOU MAY BE REQUIRED TO SIGN A STATUTORY DECLARATION. FOR THE AVOIDANCE OF DOUBT, NO PROPERTIES WILL BE RENTED TO UNSUPERVISED ‘YOUTHS’, AND ANY BOOKING MADE AND PAID FOR ONLINE WILL BE IMMEDIATELY CANCELLED AND REFUNDED LESS A $110 ADMINISTRAION FEE.
WE RESERVE THE RIGHT TO CANCEL YOUR ACCOMMODATION DURING YOUR STAY OR IF YOU ARRIVE AND THE ABOVE CONDITIONS HAVE NOT BEEN MET. NO REFUND WILL BE OFFERED.
Our properties are not suitable for Hens or Bucks parties or to be used for weddings, parties or functions.
The maximum number of guests permitted onto premises is as agreed with the agent at the time of booking. In addition to the following Terms & Conditions, guests must complete and agree to the Guest Registration terms before keys will be handed over.
You may be charged additional fees for any unauthorised persons occupying the Property. Where such fees are incurred those fees will be advised to you, and will then be deducted from the Bond (if any) and/or charged to any credit card provided when making this Booking and/or Booking Request.
2.6. PARKING – Guests and/or their visitors shall not park vehicles on the premises, except in the specific designated areas.
2.7. SMOKING In accordance with State Legislation, smoking is STRICTLY PROHIBITED inside any Holiday Rental Property. If guests or their invitees have been smoking inside the premises, costs associated with the cleansing of the property to remove all traces of cigarette smoke will be charged to the guest. This can include dry cleaning of all soft furnishings, drapes/curtains and carpets. Some properties allow smoking outside the premises, but smoking must only occur more than 3 metres away from the doorway of any property and all butts must be disposed of correctly.
2.8. You are required to monitor the behaviour of any Visitor and ensure that they behave in accordance with these Terms and Conditions. A breach of these Terms and Conditions may result in the request for immediate removal of any Visitor from the Property and/or in accordance with condition 12 below. You will be responsible for any costs incurred by Management (or any third party) in enforcing these Terms and Conditions, including against any Visitor. Where such costs are incurred those charges will be advised to you, and will then be deducted from the Bond (if any) and/or charged to any credit card provided when making this Booking and/or Booking Request.
2.9. Anti-social behaviour by any Guests or their Visitors will not be tolerated at or about the Property. Breach of this condition will be dealt with in accordance with condition 12 below, and in addition you will be responsible for the cost of any security, cleaning, garbage removal, wear and tear and general repairs and any other resulting charges. Those charges will be advised to you, and will then be deducted from the Bond (if any) and/or charged to any credit card provided when making this Booking and/or Booking Request. Anti-social behaviour may include (but is not limited to):
(a) Drunken or obscene behaviour;
(b) Wilful damage to any property at or about the Property, to the Property itself, or to any surrounding or neighbouring property;
(c) Any incident which requires the attendance of the police or any other regulatory authority;
(d) Behaviour which is judged to be abusive or a threat or potential threat to any Guest, any Visitor or any other person (including Management); and
(e) Failure to abide by any noise abatement order issued by police or any other regulatory authority.
3.1. KEY COLLECTION – It is the guest’s responsibility to confirm key collection with the agent prior to arrival.
4.2. BBQ’S – THERE WILL BE AN EXTRA $55 CHARGE FOR BBQ’S TO BE CLEANED IF NOT CLEANED PRIOR TO DEPARTURE.
4.3. BREAKAGES, LOSS OR DAMAGE: Notification of any breakages, loss, damages or maintenance must be reported to the agent immediately. Any costs associated with the above, caused by you or your invitees are required to be paid for or replaced by you.
4.4. KEYS AND REMOTES – Loss of keys or remotes will be charged to the guest.
4.5. COSTS: Any costs incurred by the body corporate, on-site manager, managing agent and the landlord which are associated with your holiday booking, will be charged to you at the Agent’s discretion.
4.6. GUESTS PROPERTY LEFT BEHIND – The agent takes no responsibility for items left behind by the guest. If the guest calls to report any items have been left behind the agent will endeavor to retrieve them and there will be a minimum charge arrangements for return will need to be made directly with Discover Stradbroke.
5.1. CREDIT CARD SERVICE FEE – A charge of 2% of the total cost for accommodation and extras will be applicable on all credit cards used. Discover Stradbroke accepts Visa, Mastercard. Please note that in the event of a cancellation, the credit card surcharge is non-refundable.
5.2. DEPOSIT: To confirm your booking you will be required to pay not less than 50% of the value of the accommodation booking arranged on your behalf by Discover Stradbroke Real Estate.
5.3. TARIFFS: Please be aware the tariffs listed on our website are reviewed from time to time and new tariffs are then listed which will be applicable to all new bookings.
5.4. BALANCE OF PAYMENT: Full and final payment must be made 30 days prior to your arrival. If your arrival date is less than 30 days from the date you book, full payment is payable at the time of booking.
5.5. NO BALANCE PAYMENT RECEIVED BY DUE DATE: If, for any reason, your deposit is not received by the due date we reserve the right to cancel your booking and apply appropriate cancellation charges.
All cancellations will incur a $110 administration fee. *Exceptions may be made for bookings where payment has been received within the last 24hrs of cancellation.
6.1. If in the unfortunate event that this office has to cancel your booking, you will receive a full refund.
If the booking is cancelled 3 months or more prior to commencement date the deposit will be refunded minus the administration fee.
If the booking is cancelled less than 3 months prior to commencement date, any refund is subject to a confirmed re-booking of the premises for the total booked period. If it does not rebook, then the full amount paid will be forfeited or you can choose to rebook the same property for new dates that fall within 6 months of original booking commencement date. A $55 administration fee will be applied to reinstate booking.
Refunds are not available when shortening your stay.
If you choose to move your booking to new dates rather than cancelling, a $55 administration fee will apply. The booking must be kept in the same property, which was booked.
New dates will need to be chosen that fall within 6 months of the original booking commencement date.
Any increase in tariff due to dates falling within increased tariff periods will need to be paid 30 days prior to arrival. No refund will be given should the new dates fall within a lower tariff period or if the length of booking is reduced.
6.6. DATE CHANGES: When date changes are requested a $33 amendment fee may occur with each change of date.
6.7. GOOD FAITH: The Agent makes the booking in good faith. However, the Agent takes no responsibility for actions or changes made by the owner or a third party which may impact on the booking and over which the Agent has no control. Further, the Agent takes no responsibility for descriptions of the property advertised in brochures or any other written material, or verbal information given by the Agent or the Agents staff or associates.
7.1. Travel Insurance may be offered to you by separate correspondence during the booking process or shortly after. The offer of travel insurance is made by a third-party company and all questions, claims and requests for further information should be addressed directly with that company. Discover Stradbroke cannot offer advice relating to Travel Insurance offers. You are not obligated to accept any Insurance offers and can always choose your own provider.
A call out fee of $88 may be charged to the guest in some instances such as lost keys, lock outs or where there is a breach of our Terms & Conditions.
Any calls to the emergency phone for the following reasons may result in $55 charge to your supplied credit card.
11.1. PETS PERMITTED PROPERTIES – When you are staying in a pet friendly property or where special permission has been given to keep a pet (max 2 dogs) at a property; care must be taken to ensure the pet remains outdoors; does not go onto furniture & is never locked inside the property.
11.2. Your pet’s vaccinations must be up to date & the pet is to be free of fleas. Discover Stradbroke reserves the right to act upon the above-mentioned security bond up to 4 (four) weeks from the date of vacate should an outbreak of fleas occur at the premises with the exception if other guests with pets have occupied after your stay.
12. BREACH OF THESE TERMS AND CONDITIONS
A breach of these Terms and Conditions by any Guest or Visitor may result in, but is not limited to:
(a) Your immediate eviction from the Property – in the case of a serious or fundamental breach of these Terms and Conditions. Where you are evicted the Total Booking Fee will be forfeited; and/or
(b) Additional charges being levied in accordance with these Terms and Conditions. Such additional charges will be advised to you, and will then be deducted from the Bond (if any) and/or charged to any credit card provided when making this Booking and/or Booking Request. Provided that should such deduction be insufficient to discharge the total amount of the additional charges or the loss or damage caused by the breach of these Terms and Conditions, then such further amount will be a liquidated debt due and payable by you to Management. Management reserves the right to recover those monies through legal proceedings or otherwise.